Orders & Delivery

Delivery costs charged are for MAINLAND UK ONLY.
Please contact us for Ireland, Scotland Isles and European delivery rates.


We aim to despatch your order within 5 working days.
NEXT DAY DELIVERY - please contact us.


Oak stair parts are made to order, manufacture and despatch may take slightly longer than 5 working days.


All despatch and delivery timescales are estimated. Trade Stair Parts Ltd will try our very best to meet the estimated dates but shall not be responsible for the failure to deliver ordered products on quoted dates. Trade Stair Parts Ltd will confirm with you by phone or email if your products cannot be delivered within 30 days of receiving payment from you. You will have the opportunity to either wait for the products or cancel your order. If you choose to cancel your order you will be given a full refund.


Trade Stair Parts Ltd recommends that you do not book fitters or tradesmen until your goods have arrived and have been checked by you. Trade Stair Parts cannot be held responsible for any third-party charges incurred due to non-delivery of any goods, or goods that have not been checked and signed by you on delivery.


All orders will be delivered to a single address. When ordering using a credit or debit card for the first time, your order will need to be delivered to the cardholder's address. Subsequent orders can be made to an alternative address by arrangement.


Carriage charges are applied by weight.


Orders may only be placed by persons aged 18 or over. Trade Stair Parts reserves the right to refuse to process an order without explanation.


When ordering from Trade Stair Parts Ltd the company will endeavour to make one single delivery to your address to minimise any inconvenience. When your order contains a mix of products with different delivery lead times, the longest lead time will apply to the whole order.


Trade Stair Parts Ltd reserves the right to change or update any website content, prices or products at any time without prior notice.


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