Returns

Trade Stair Parts Ltd are committed to selling high-quality products, but we appreciate that sometimes you might want to exchange or return something you've purchased.

 

Make sure you check your items carefully for any signs of damage before they're used or installed.

 

If you change your mind...

 

All of our stair part products come with a no fuss guarantee.

 

In accordance with the Consumer Contracts Regulations, you are entitled to cancel your order at anytime from the moment you place your order until the end of 14 working days from the day after receiving your goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 14 days of cancellation.

 

You will receive a full refund, but must pay return postage, unless otherwise agreed by Trade Stair Parts Ltd.

 

Contact Us

 

Trade Stair Parts
37-39 Second Avenue,
Bluebridge Industrial Estate,
Halstead,
Essex
United Kingdom
CO9 2SU

 

Opening Hours:
8:00am - 17:00pm Monday - Friday | Factory & Office
9:00am - 12:30pm Saturday | Office Only

 

Phone: 01245 697 117 | 01787 275 582

 

Email: customerservice@tradestairparts.co.uk