Privacy Policy

This privacy policy sets out how Trade Stair Parts Ltd uses and protects any information that you give when you use this website. Trade Stair Parts Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Trade Stair Parts Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

What information do we collect about you?

 

When you place an order(s) for goods (whether through our website www.stairpartsuk.coms or otherwise), we collect personal information to process and fulfil your order(s), including your payment card details and delivery address. If you become a registered user of our website, you can save your payment card details and delivery addresses for future use.

 

We also collect information about you when you register for our newsletter, email alerts or competitions via our website www.stairpartsuk.com. The type of information we collect includes your name, e-mail address, telephone number and location. You will be able to let us know if you no longer want to receive material from us each time that you receive a communication by following the unsubscribe link or by contacting marketing@tradestairparts.co.uk.

 

Details of your visits to our website involve the collection of, among other things, traffic data, location data (including the country and telephone area code where your computer or device is located) and details of the resources that you access. We obtain information about your usage of our website using Cookies.

 

How do we use the information we gather?

 

We use the information to:
Understand your needs and provide you with a better service.
To notify you about essential changes or developments to our site or services
For promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

 

We only retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so. We are required to keep some records for a longer period of time to meet our legal obligations.

 

Disclosing your data

 

We never give your details to any third parties.

 

We never make your personal details available to companies outside of the Trade Stair Parts group and will only disclose your personal details to other companies if you have agreed to us doing so.

 

We may use other companies to provide services to you on our behalf. These services may include but are not limited to answering your questions about products or services, sending postal mail and e-mails and analysing data. We will only provide those companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose.

 

We may have to disclose your information by law or because a court or the police or other law enforcement agency has asked us for it. In the event that a majority of our shares were bought by another company or we transferred a substantial amount of our assets to another company, we would disclose your personal information to that purchaser.

 

How is your information protected?

 

We take the protection of your information seriously and have appropriate physical and technological security measures in place to keep it safe. Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it. We never transfer your data outside of the UK.

 

How we use cookies

 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

To find out more about the types of cookies we use please view our Cookie Policy below.

 

Links to other websites

 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Changes to this privacy policy

 

We keep our Privacy Policy under regular review and if we change our Privacy Policy we will post those changes on this page so that you are always aware of what information we collect and how we use it.

 

Policy last updated May 2018.

 

Your rights

 

You may request details of personal information that we hold about you. If you would like a copy of it, please email us at communications@tradestairparts.co.uk or write to us at Trade Stair Parts, 37-39 Second Avenue, Bluebridge Industrial Estate, Halstead, Essex, C09 2SU. A small fee may be payable.

 

We want to make sure that your personal information is accurate and up to date. Therefore, if you think any information we hold about you is incorrect or incomplete, please email or write to us at the addresses given above as soon as possible so we can update our records.

 

Privacy Policy Addendum May 2018

 

Trade Stair Parts fully supports the requirements of the Data Protection Act and is committed to the protection of personal data belonging to our customers, suppliers and colleagues. We have both an internal Data Protection Policy and external website Privacy Policies in place which reflects the requirements of the DPA. We conduct regular audits to ensure compliance with our policies.

 

We are aware of our obligations under the General Data Protection Regulations (GDPR) and have adopted a proactive approach to the implementation of the new legislation. This includes reviewing existing processes and where appropriate developing and implementing new policies and procedures to ensure personal data is collected, stored, used and disposed of in a manner compliant with the requirements of the GDPR.

 

Trade Stair Parts is committed to protecting your privacy and we comply with the data protection laws applicable to the United Kingdom. This Privacy Policy explains how we use any information we collect about you and forms part of our Conditions of Use.

 

Trade Stair Parts Ltd is the affordable UK on-line stair parts shop selling quality timber stair parts at trade prices direct to the public. We collect only the basic personal details required to process your order. We do not store any customers financial or credit card details in any form. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

 

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

 

List of cookies we collect

 

The table below lists the cookies we collect and what information they store.

 

Cookie TypeOverviewUse on the Website
Strictly Necessary Strictly necessary cookies are essential for the use of the features and services on the website.

If you block these cookies we cannot guarantee access to the services provided through the Website or be sure how the Website will perform during your visit.
We use these cookies to:

 

  • Remember selections or information you have entered when you navigate to different pages during your session on the website

  • Remember products added to your shopping basket
  • Identify you as being logged in to the website

Performance Performance cookies collect information about how the website is used so that we can improve the site. All information collected by these cookies is aggregated and therefore anonymous. We use these cookies to:

 

  • Monitor and provide statistics on how the website is used
  • Help us improve the website by measuring any errors that occur

  • See how effective adverts on the website are and try to ensure they are as relevant as possible

  • Test the website's design and operability

Functional Functional cookies allow the website to remember choices you make such as your username, log in details or language preferences, and any customisations you make to pages on the website during your visit.

If you block these cookies certain features and services may be affected and we cannot be sure how the website will perform during your visit.
We use these cookies to:

 

  • Show you when you're logged in to the website

  • Provide individual services, such as watching a video or commenting

  • Remember if we've already asked you if you want to fill in a survey

Targeting These cookies are used to enhance your experience of the website and the internet. Among other things, they collect information about your browsing habits in order to make advertising and marketing more relevant to you and your interests.

This information is linked to site functionality provided by other websites and may be shared with other organisations (such as advertising networks).

More information about online behavioural advertising and online privacy can be found at www.youronlinechoices.eu
We use these cookies to:

 

  • Provide advertising agencies, advertising networks and other third parties with information on your visit and browsing habits so that they can present you (and other potential customers) with adverts that you (or they) may be interested in (including with respect to adverts displayed on other websites)

  • Limit the number of times you see an advert

  • Help measure the effectiveness of advertising and marketing campaigns and to identify where we should focus our campaigns. We may share the information we obtain from cookies with third parties for this purpose

  • Track the distribution of electronic content (such as documents and images) we make available on our website or otherwise distribute (including our marketing communications), including the identity of the individuals who view and forward that content

  • Link to social networks like Facebook, who may subsequently use information about your visit to serve you with targeted advertising on other websites

  • Follow-up with you in the event that you partially complete an order for products or registration on the website