Terms & Conditions

Unlawful or Prohibited Use


You shall not use this site for any purpose that is unlawful or by any means prohibited under these terms and conditions. You shall not use this site in any manner, which may harm Trade Stair Parts Ltd or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.


Web Site Terms of Use


All the information on this website is intended for guidance only. The website is regularly updated. Products and prices are subject to change without notice. Trade Stair Parts Ltd owns the copyright in all materials on this site.




All contents and information on this site including and without limitation text, images, is the property of Trade Stair Parts Ltd or the property of their respective owners and is protected by the United Kingdom copyright laws.




All trademarks that appear on this site are the property of their respective owners.




Pine and Oak are natural resources. Knots and slight colour differences within the wood are part of its natural beauty. Trade Stair Parts Ltd takes great care in choosing its timber but cannot guarantee that every piece will be blemish-free.
The colour of our timbers may be slightly different on computer screens than in real life.
On occasion due to timber availability, some Oak products may be engineered constructed.




All despatch and delivery timescales are estimated. Trade Stair Parts Ltd will try our very best to meet the estimated dates but shall not be responsible for the failure to deliver ordered products on quoted dates. Trade Stair Parts Ltd will confirm with you by phone or email if your products cannot be delivered within 30 days of receiving payment from you. You will have the opportunity to either wait for the products or cancel your order. If you choose to cancel your order you will be given a full refund.


You should check your order in full promptly on delivery. If your delivery is incomplete or includes products that you have not ordered, you must notify customer services promptly.


Trade Stair Parts Ltd recommends that you do not book fitters or tradesmen until your goods have arrived and have been checked by you. Trade Stair Parts cannot be held responsible for any third-party charges incurred due to non-delivery of any goods, or goods that have not been checked and signed by you on delivery.


All orders will be delivered to a single address. When ordering using a credit or debit card for the first time, your order will need to be delivered to the cardholder's address. Subsequent orders can be made to an alternative address by arrangement.


Orders may only be placed by persons aged 18 or over. Trade Stair Parts reserves the right to refuse to process an order without explanation.


When ordering from Trade Stair Parts Ltd the company will endeavour to make one single delivery to your address to minimise any inconvenience. When your order contains a mix of products with different delivery lead times, the longest lead time will apply to the whole order.


If you provide us with an incorrect delivery address and your order is signed for by someone else we cannot be responsible for any losses you may incur as a result.


Trade Stair Parts Ltd reserves the right to change or update any website content, prices or products at any time without prior notice.


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