Orders & Delivery
DELIVERY SERVICE UPDATE
Due to the countrywide shortage of HGV drivers, and the complications of timber entering the country from Europe, all orders are currently experiencing delays on top of the usual dispatch times. We apologise for any inconvenience this may cause.
WE AIM TO DISPATCH YOUR ORDER WITHIN 5 TO 10 WORKING DAYS. IN SOME INSTANCES, DUE TO HIGH DEMAND AND TIMBER AVAILABILITY, ORDERS MAY TAKE UP TO 15 WORKING DAYS FOR DISPATCH.
Delivery costs charged are for MAINLAND UK ONLY.
Please contact us for Ireland, Scottish Isles, Scottish Highlands, all Offshore Islands and European delivery rates.
NEXT DAY DELIVERY - please contact us.
Oak stair parts are made to order, manufacture and dispatch will be a minimum of 10 working days.
Primed orders will take a minimum of 4 weeks to manufacture and dispatch.
All lead times may increase due to ongoing Covid-19 restrictions and lockdowns and also timber delivery delays from Europe.
All dispatch and delivery timescales are estimated. Trade Stair Parts Ltd will try our very best to meet the estimated dates but shall not be responsible for the failure to deliver ordered products on quoted dates. Trade Stair Parts Ltd will confirm with you by phone or email if your products cannot be delivered within 30 days of receiving payment from you. You will have the opportunity to either wait for the products or cancel your order. If you choose to cancel your order you will be given a full refund.
Trade Stair Parts Ltd will notify you by email the day before delivery. Please let us know if the delivery date is not convenient. An extra delivery cost may be charged if multiple delivery attempts are made.
You should check your order in full promptly on delivery. If your delivery is incomplete or includes products that you have not ordered, you must notify customer services within 24 hours.
Trade Stair Parts Ltd recommends that you do not book fitters or tradesmen until your goods have arrived and have been checked by you. Trade Stair Parts cannot be held responsible for any third-party charges incurred due to non-delivery of any goods, or goods that have not been checked and signed by you on delivery.
All orders will be delivered to a single address. When ordering using a credit or debit card for the first time, your order will need to be delivered to the cardholder's address. Subsequent orders can be made to an alternative address by arrangement.
Carriage charges are applied by the weight of the overall order. £5 + VAT for orders under 1kg and £12.50 + VAT for orders over 1kg.
Orders may only be placed by persons aged 18 or over. Trade Stair Parts reserves the right to refuse to process an order without explanation.
When ordering from Trade Stair Parts Ltd the company will endeavour to make one single delivery to your address to minimise any inconvenience. When your order contains a mix of products with different delivery lead times, the longest lead time will apply to the whole order.
If you provide us with an incorrect delivery address and your order is signed for by someone else we cannot be responsible for any losses you may incur as a result.
Trade Stair Parts Ltd reserves the right to change or update any website content, prices or products at any time without prior notice.