Returns

Trade Stair Parts Ltd are committed to selling high-quality products, but we appreciate that sometimes you might want to exchange or return something you've purchased.

 

Make sure you check your items carefully for any signs of damage before they're used or installed.

 

If you change your mind...

 

All of our stair part products come with a no-fuss guarantee.

 

In accordance with the Consumer Contracts Regulations, you are entitled to cancel your order at any time from the moment you place your order until the end of 14 working days from the day after receiving your goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 14 days of cancellation.

 

Once we are in receipt of the returned product/s, a refund will be processed minus the original postage fee and a 12% restocking fee. The customer is responsible for the return postage unless otherwise agreed by Trade Stair Parts Ltd.

 

Contact Us

 

Trade Stair Parts

37-39 Second Avenue,

Bluebridge Industrial Estate,

Halstead,

Essex

United Kingdom

CO9 2SU

 

Factory & Office Hours:

Monday - Friday 8:30am - 17:00pm

 

Phone: 01245 697 117

 

Email: customerservice@tradestairparts.co.uk