Terms & Conditions
Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under these terms and conditions. You shall not use this site in any manner, which may harm Trade Stair Parts Ltd or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.
All the information on this website is intended for guidance only. The website is regularly updated. Products and prices are subject to change without notice. Trade Stair Parts Ltd owns the copyright in all materials on this site.
All contents and information on this site including and without limitation text, images, is the property of Trade Stair Parts Ltd or the property of their respective owners and is protected by the United Kingdom copyright laws.
All trademarks that appear on this site are the property of their respective owners.
Pine and Oak are natural resources. Knots and slight colour differences within the wood are part of its natural beauty. Trade Stair Parts Ltd takes great care in choosing its timber but cannot guarantee that every piece will be blemish-free.
The colour of our timbers may be slightly different on computer screens than in real life.
On occasion due to timber availability, some Oak products may be engineered constructed.
900mm spindles have an actual length of 895mm. 1100mm spindles have an actual length of 1095mm
If you have had an order matched or made specifically for you then please be aware this item is non-refundable.
All Metal spindles are subject to a restocking fee of 15% if returned. If we have powder-coated or finished Metal prior to sending then these items are non-refundable, if you have powder-coated or finished the metal spindles then we cannot accept a return on these items.
All despatch and delivery timescales are estimated. Trade Stair Parts Ltd will try our very best to meet the estimated dates but shall not be responsible for the failure to deliver ordered products on quoted dates. Trade Stair Parts Ltd will confirm with you by phone or email if your products cannot be delivered within 30 working days of receiving payment from you. You will have the opportunity to either wait for the products or cancel your order. If you choose to cancel your order you will be given a full refund.
You should check your order in full promptly on delivery. If your delivery is incomplete or includes products that you have not ordered, you must notify customer services promptly.
Carriage charges are applied by the weight of the overall order. £5 + VAT for orders under 1kg and £12.50 + VAT for orders over 1kg. Carriage Charges are inclusive of order handling, packaging, processing and shipping costs, these costs will not be refunded if you chose to return your order in the event this is no longer needed.
Trade Stair Parts Ltd recommends that you do not book fitters or tradesmen or carry out any works until your goods have arrived and have been checked by you. Trade Stair Parts cannot be held responsible for any third-party charges incurred due to non-delivery of any goods, incorrect goods received or goods that have not been checked and signed by you on delivery.
All orders will be delivered to a single address. When ordering using a credit or debit card for the first time, your order will need to be delivered to the cardholder's address. Subsequent orders can be made to an alternative address by arrangement.
Orders may only be placed by persons aged 18 or over. Trade Stair Parts reserves the right to refuse to process an order without explanation.
When ordering from Trade Stair Parts Ltd the company will endeavour to make one single delivery to your address to minimise any inconvenience. When your order contains a mix of products with different delivery lead times, the longest lead time will apply to the whole order.
If you provide us with an incorrect delivery address and your order is signed for by someone else we cannot be responsible for any losses you may incur as a result.
Trade Stair Parts Ltd reserves the right to change or update any website content, prices or products at any time without prior notice.
Ideas & Advice
Trade Stair Parts Ltd is not responsible for any action taken as a result of the information or advice we provide. Any project, whether big or small, should be attempted at your own risk. Always seek the advice of a professional if you are in doubt of the safety or validity of our advice.
This website and the material covered is for informational purposes only. We take no responsibility for what you do with this knowledge. We can not be held responsible for any property or medical damages caused by items you read about on our website. We would advise you to check your local laws. Some of the items we refer to are illegal in some areas, and we would highly advise you against building these in said areas.
Any advice is for informational purposes only. By taking any information or education material from Trade Stair Parts Ltd, you assume all risks for the material covered. You agree to indemnify, hold harmless, and defend Trade Stair Parts Ltd from any and all claims and damages as a result of any and all of the information covered.
By taking and/or using any informational resources from Trade Stair Parts Ltd, you agree that you will use this information in a safe and legal manner, consistent with all applicable laws, safety rules, and good common sense. You further agree that you will take such steps as may be reasonably necessary or required by the applicable law to keep any information out of the hands of minors and untrained and/ or immature individuals.